Effective Date: February 24, 2026
Last Updated: February 24, 2026
These Terms of Service (“Terms”) govern your access to and use of Mixlayer’s websites, dashboards, APIs, SDKs, and related services (collectively, the “Services”) provided by Mixlayer Labs Inc. (“Mixlayer,” “we,” “us,” or “our”).
By creating an account, clicking to accept, or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Mixlayer Labs Inc.
2383 Greenwich Street
San Francisco, CA 94123
Email: [email protected]
You must be at least 18 years old and able to form a binding contract to use the Services. You represent and warrant that you meet this requirement. The Services are not offered to minors.
Mixlayer provides an AI inference platform that may include:
We may add, modify, or remove features at any time. Some Services may be offered as Beta Services (Section 16).
You must create and maintain an account to use the Services. Depending on your plan and configuration, authentication may include SSO, OAuth, API keys, service accounts, and/or organization workspaces.
You may not share accounts or login credentials with others. If you create an organization workspace, you are responsible for ensuring that all authorized users comply with these Terms.
You are responsible for:
We are not responsible for losses caused by compromised credentials, except to the extent required by applicable law.
You agree not to use (or allow others to use) the Services to:
Rate limits / anti-abuse: You agree to comply with any usage limits, rate limits, fair-use constraints, and technical restrictions we communicate in the Services, documentation, or dashboard. Excessive or abusive usage may result in throttling, suspension, or termination as permitted by these Terms.
Inputs and Outputs are collectively “Customer Content.”
As between you and Mixlayer, you own your Inputs and Outputs, and Mixlayer does not claim ownership of your Customer Content.
You grant Mixlayer a limited, worldwide, non-exclusive license to host, process, transmit, and otherwise use Customer Content solely to provide, maintain, and secure the Services, including to:
If you explicitly enable or request a feature that fine-tunes, adapts, or optimizes models on your behalf (including “auto fine-tune” or similar), you grant Mixlayer the additional limited right to use your Customer Content to perform that customer-directed operation and to operate and host the resulting fine-tuned or adapted model for your benefit (e.g., serving it via the Services), subject to your configuration and plan.
Important: This Section does not allow Mixlayer to use your Customer Content for general model training or improvement unless you opt in under Section 7.
Because machine learning systems can generate similar responses for different users, Outputs may not be unique, and other users may receive similar outputs.
By default, Mixlayer will not use your Customer Content to train or improve models for general availability.
If you opt in, you grant Mixlayer permission to use your Customer Content to improve and develop models and Services (including evaluation, fine-tuning, and related processes) as described at the time of opt-in. You may be able to revoke opt-in prospectively through your dashboard settings or by contacting [email protected], subject to practical limitations (for example, content already incorporated into trained parameters may not be removable).
Unless otherwise agreed in writing, Mixlayer may retain:
for up to a maximum of 1 year, for purposes such as operating the Services, security, fraud prevention, troubleshooting, analytics, and legal compliance.
If you terminate your account (or we terminate it), we will delete or de-identify your Customer Content within a reasonable time, and in any event no later than the maximum retention period described above, except where:
We will maintain administrative, technical, and physical safeguards designed to protect the Services and Customer Content. SOC 2 is in progress and may be updated over time.
Your use of the Services is also subject to our Privacy Policy: [insert link]. If there is a conflict between the Privacy Policy and these Terms regarding personal data processing, the Privacy Policy controls.
Mixlayer may offer pricing models including pay-as-you-go, subscriptions, usage-based fees, prepaid credits, enterprise invoices, and a free tier, as presented in the Services or an order form.
You agree to pay all fees in accordance with the pricing terms displayed at purchase and any applicable order form. We may use a third-party payment processor.
Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and similar governmental assessments, except for taxes based on Mixlayer’s net income. If Mixlayer is required to collect or remit taxes, we will charge them to you unless you provide a valid exemption certificate.
We may offer credits, promotions, or trials from time to time. Unless otherwise stated:
If you fail to pay fees when due, we may:
Refunds are provided case-by-case at Mixlayer’s discretion, unless required by applicable law. If you believe you were billed in error, contact [email protected] promptly with details.
Mixlayer and its licensors own all rights, title, and interest in and to the Services, including software, APIs, protocols (including our WebSocket protocol), documentation, and underlying technology, excluding Customer Content.
Subject to these Terms, Mixlayer grants you a limited, non-exclusive, non-transferable, revocable license to use SDKs, client libraries, and sample code solely to integrate with and use the Services, in accordance with our documentation.
If you provide suggestions, ideas, feature requests, or other feedback (“Feedback”), you grant Mixlayer a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the Feedback without restriction or obligation to you.
You may use the name “Mixlayer” and Mixlayer logos to truthfully describe that you use the Services, including for marketing, subject to any brand guidelines we may provide. You may not imply endorsement, sponsorship, or partnership beyond that. We may request reasonable changes to your usage if it creates confusion or misuse.
The Services may integrate or rely on third-party services (e.g., cloud providers, model providers, analytics tools). Third-party terms may apply to those services. Mixlayer is not responsible for third-party services outside of our control.
You may terminate your account at any time by following the instructions in the dashboard or contacting support.
We may suspend or terminate your access if:
Where practical, we will provide notice and an opportunity to cure, but we may act immediately if needed to protect the Services, users, or third parties.
Upon termination, your right to access the Services stops. Sections that by their nature should survive will survive, including (at minimum) IP ownership, disclaimers, limitations of liability, indemnities, dispute resolution, and general terms.
THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MIXLAYER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI/ML DISCLAIMER: Outputs may be inaccurate, incomplete, misleading, or unsuitable for your use case. You are responsible for evaluating Outputs for accuracy and appropriateness, including by human review where appropriate. You are solely responsible for decisions made based on Outputs.
Mixlayer does not guarantee uninterrupted, error-free, or secure operation, and does not guarantee that Outputs will meet your requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Mixlayer may label certain features, models, or capabilities as alpha, beta, preview, experimental, or similar (“Beta Services”). Beta Services may be unstable, change without notice, or be discontinued.
BETA SERVICES ARE PROVIDED AS IS, WITHOUT WARRANTIES OF ANY KIND, AND MAY HAVE REDUCED OR DIFFERENT SUPPORT, SECURITY, OR RELIABILITY.
You will indemnify, defend, and hold harmless Mixlayer and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Mixlayer may assume control of the defense, and you agree to cooperate reasonably.
You may not use the Services if you are:
or if your use would otherwise violate applicable export controls or sanctions laws. You represent and warrant that you comply with these requirements.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Before filing a claim, you agree to contact us at [email protected] with a brief description of the dispute and your contact information, and we will attempt to resolve it informally.
Except as described in Section 19.3, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.
Either party may bring:
YOU AND MIXLAYER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
You may opt out of arbitration by sending an email to [email protected] within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and your account email. If you opt out, Sections 19.2–19.4 will not apply to you.
These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules. For any dispute not subject to arbitration, you and Mixlayer agree to submit to the exclusive jurisdiction of the state or federal courts located in Delaware, unless applicable law requires otherwise.
We may update these Terms from time to time. We will provide notice via dashboard notice and, for material changes, also by email (where reasonably practicable). Updated Terms become effective as of the “Last Updated” date, unless otherwise stated. Continued use after the effective date constitutes acceptance.