Effective Date: February 25, 2026
Last Updated: February 25, 2026
This Privacy Policy explains how Mixlayer Labs Inc. (“Mixlayer,” “we,” “us,” or “our”) collects, uses, discloses, and retains information when you access or use our websites, dashboards, APIs, SDKs, and related services (collectively, the “Services”).
This Privacy Policy applies to the Services available at:
https://mixlayer.comhttps://console.mixlayer.comIf you do not agree with this Privacy Policy, do not use the Services.
Mixlayer Labs Inc.
2383 Greenwich Street
San Francisco, CA 94123
Email: [email protected]
We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
Account and profile information
Customer Content (Inputs and Outputs)
Support and communications
Billing information (if applicable)
Usage, diagnostics, and log data
Device and network data
Cookies and similar technologies
SSO/OAuth and identity providers
Payment processors
Analytics providers
We do not log full API request/response bodies by default. In other words, we generally do not store the full contents of your Inputs and Outputs as part of routine API logging.
However, we may store Customer Content in limited circumstances, such as when:
When we do store Customer Content, we retain it as described in Section 9 unless otherwise agreed in writing.
We use information to:
Provide and operate the Services
Maintain, improve, and protect the Services
Support and communications
Billing
Legal and compliance
By default, Mixlayer does not use Customer Content (Inputs/Outputs) to train or improve models for general availability.
If you opt in (for example, through a setting in the console or another explicit mechanism), you authorize Mixlayer to use Customer Content to improve and develop models and Services, as described at the time of opt-in.
You can withdraw this opt-in prospectively through settings (if available) or by contacting [email protected]. Withdrawal may not affect Customer Content already incorporated into trained parameters or completed processes.
If you explicitly enable or request features that fine-tune, adapt, or optimize models on your behalf (including “auto fine-tune” or similar), we use Customer Content to perform that operation and to host/serve the resulting model for you, consistent with your configuration and plan.
We use cookies and similar technologies for:
Essential functionality
Preferences
Analytics
We use PostHog to collect analytics events (such as page views and feature interactions) and associated technical data (like device/browser information). This helps us understand usage patterns and improve the Services.
You can manage cookies through your browser settings. Blocking certain cookies may impact functionality.
We share information only as described below:
We share information with vendors that help us provide the Services, such as:
These vendors are authorized to process information only to provide services to us and must protect it consistent with applicable contractual obligations.
Subprocessor list: We do not currently publish a subprocessor list. If we publish one in the future, we will update this Privacy Policy accordingly.
If you use the Services through an organization workspace, administrators may access information associated with organization accounts (such as user lists, roles, and usage metrics), depending on your plan and settings.
We may disclose information when we believe it is reasonably necessary to:
If Mixlayer is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to customary confidentiality protections.
We may share information when you instruct us to do so (for example, connecting third-party integrations you choose to enable).
Unless otherwise agreed in writing, Mixlayer may retain:
for up to a maximum of 1 year, for purposes such as operating the Services, troubleshooting, analytics, security, fraud prevention, and legal compliance.
We may retain certain records longer where necessary for legitimate business purposes (e.g., accounting/tax records, dispute resolution, enforcing agreements, or legal obligations).
We maintain administrative, technical, and physical safeguards designed to protect information and the Services. SOC 2 is in progress.
No system is completely secure. You are responsible for maintaining the security of your credentials and API keys and using the Services responsibly.
Depending on your location, you may have rights regarding your Personal Information.
Account information
Opt-in choices
Marketing communications
Access, deletion, and other requests
Mixlayer is based in the United States. If you access the Services from outside the U.S., you understand that information may be processed and stored in the U.S. and other countries where Mixlayer or its service providers operate, which may have different data protection laws than your jurisdiction.
The Services are intended for users 18 years and older. We do not knowingly collect Personal Information from minors. If you believe a minor has provided Personal Information, please contact [email protected] so we can take appropriate steps to delete it.
We may update this Privacy Policy from time to time. We will post the updated policy and update the “Last Updated” date. For material changes, we may also provide notice through the console and/or via email where reasonably practicable. Your continued use of the Services after the effective date of an updated policy constitutes acceptance.
Email: [email protected]
Mail: Mixlayer Labs Inc., 2383 Greenwich Street, San Francisco, CA 94123